MYSTERY SHOPPING

Is Your Customer Impact a Mystery?

Interactions will assist you in developing a mystery shopping program designed to regularly monitor how your business is delivering on the key areas that impact customer loyalty and sales conversion. How do you know if your customers are consistently receiving the experience you envision?

Becoming a Mystery Shopper

 

Do You Have Questions?

  • Do associates greet and thank customers consistently?
  • How helpful and knowledgeable are associates?
  • Are staffing levels sufficient?
  • Do associates use suggestive sales techniques?
  • How clean are your locations?
  • How long do customers wait at checkout?
  • Are cashiers friendly?
  • What criteria are most important to your customers?

 

Employee Training Follow-up

Interactions mystery shoppers will engage your associates with specific scenarios to assess effectiveness of organizational training so you can see where costly gaps exist.

How consistently do associates cover the key talking points of your latest promotion?

Are the training techniques you just invested in your sales staff being utilized regularly?

 

Industries Served:

  • Supermarket
  • Apparel
  • Retail
  • Convenience Store
  • Restaurant and Hotel
  • Apartment Community
  • Consumer Service
  • CPG
  • Manufacturer
  • Market Research and Consulting

 

Become a Mystery Shopper

SHOPPER INSIGHT SERVICES

 

These turnkey programs can be executed in your retail stores quickly, delivering the sales conversion and shopper experience that builds brand loyalty.

 

 

Mystery Shopping

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A FREE

CASE STUDY

Understanding Your Consumer Impact

Study shows Mystery Shopping provides key insights needed to improve training and increase consumer perceptions of engagement.
Mystery Shopping
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TELEPHONE
CONSULTATION
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Make an appointment for a no-obligation phone call with a Mystery Shopping expert to get answers to your questions and learn how you can reap the highest ROI.
Mystery Shopping
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PROPOSAL
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Request a Mystery Shopping proposal targeted to your geographic area, retailer and training objectives.