Is Your Customer Impact a Mystery?
Interactions will assist you in developing a mystery shopping program designed to regularly monitor how your business is delivering on the key areas that impact customer loyalty and sales conversion. How do you know if your customers are consistently receiving the experience you envision?
Becoming a Mystery Shopper
Do You Have Questions?
- Do associates greet and thank customers consistently?
- How helpful and knowledgeable are associates?
- Are staffing levels sufficient?
- Do associates use suggestive sales techniques?
- How clean are your locations?
- How long do customers wait at checkout?
- Are cashiers friendly?
- What criteria are most important to your customers?
Employee Training Follow-up
Interactions mystery shoppers will engage your associates with specific scenarios to assess effectiveness of organizational training so you can see where costly gaps exist.
How consistently do associates cover the key talking points of your latest promotion?
Are the training techniques you just invested in your sales staff being utilized regularly?
- Convenience Store
- Restaurant and Hotel
- Apartment Community
- Consumer Service
- Market Research and Consulting
SHOPPER INSIGHT SERVICES
- Customer Intercept Surveys
Qualified interviewers engage your customers
- Web Based Surveys
Brand Ambassadors conduct a Web based survey of shoppers, customers and consumers
- Receipt Surveys
Interactions provides receipt survey services for retailers
- Retail Audits
Retail auditors ensure your displays, signage and merchandise is being placed in the proper locations
- Mystery Shopping
Interactions mystery shoppers will engage your associates with specific scenarios
- Becoming a Mystery Shopper
Need to know how to become a mystery shopper?
- Mystery Shopping FAQ
Have a question about mystery shopping?
These turnkey programs can be executed in your retail stores quickly, delivering the sales conversion and shopper experience that builds brand loyalty.
Understanding Your Consumer Impact
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