Shopper Insights Overview
Insight into Interactions
Interactions provides customer experience measurement solutions for our retailer and brand partners. Interactions' sophisticated suite of assessment solutions provide consumer insights to retailers and a proven research vehicle to help maximize associate performance, influence purchasing decisions, drive sales conversion, increase customer satisfaction and create long-term consumer loyalty. We are comprised of retail and marketing experts who have been producing consumer insights to the world's leading retailers and brands for over forty years.
- Convenience Store
- Restaurant and Hotel
- Apartment Community
- Consumer Service
- Market Research and Consulting
Gain Insight into Your Customers
Using our global network of mystery shoppers and auditors, we act as your eyes and ears to help you understand how the experience your customers are receiving matches up against your expectations. On an anonymous (mystery shop) or announced (audit) basis, we will provide insightful observations across your organization and report back on what is happening on the front lines where customer perceptions and purchasing decisions are made. Shopper insights are the keys to building and sustaining your brand across your retail footprint.
- Customer Intercept Surveys
Qualified interviewers engage your customers
- Web Based Surveys
Brand Ambassadors conduct a Web based survey of shoppers, customers and consumers
- Receipt Surveys
Interactions provides receipt survey services for retailers
- Retail Audits
Retail auditors ensure your displays, signage and merchandise is being placed in the proper locations
- Mystery Shopping
Interactions mystery shoppers will engage your associates with specific scenarios
- Becoming a Mystery Shopper
Need to know how to become a mystery shopper?
- Mystery Shopping FAQ
Have a question about mystery shopping?
These turnkey programs can be executed in your retail stores quickly, delivering the sales conversion and shopper experience that builds brand loyalty. Some of these programs may also be installed as permanent programs with dedicated resources supporting your internal marketing and merchandising initiatives.
High Response Rates, Real-Time Results
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